Frequently Asked Questions
Brand Overview
Founded in 2019, Zbox Studio is a streetwear brand with a simple mission: to create clothing that feels personal, comfortable, and built to last. What started with a focus on creating cozy, puffy hoodies has grown into a diverse collection of contemporary unisex designs, each piece crafted with care and intention.
Our product range includes hoodies, regular and oversized T-shirts, tote bags, perfumes, hats, caps, bucket hats, and jackets—all crafted with sustainability and quality in mind.
Ordering & Customization
Please refer to our Size Guide to find the best fit for your Zbox Studio products. If you need further assistance, contact us
We offer extensive customization options to tailor our products to your personal style. For specific requests and to discuss your customization needs:
- Contact us directly: DM us on Instagram @zboxstudio or email us at Info@zboxstudio.com
Given the nature of our production process, we encourage you to carefully check our size chart and product details before placing your order. Returns are challenging for us to process, but we understand that sometimes issues arise. Here’s how we handle returns:
- Size Concerns: If you experience a genuine sizing issue, please reach out to us at info@zboxstudio.com or through our Instagram. We will evaluate the situation, and if the item is unworn, unused, and in its original condition with tags, we may be able to offer a size exchange based on availability.
- Quality Concerns: If your item arrives damaged or with a manufacturing defect, we’ve got you covered. Simply contact us immediately, and we will arrange for an exchange or a full refund. Your satisfaction is our priority, and we’re here to ensure you receive exactly what you ordered.
Exchanges:
Due to our made-on-demand model, exchanges for a different size or product are only available in cases of genuine sizing issues or defects. We highly recommend double-checking your measurements with our size chart to avoid any inconvenience.
Please refer to our Shipping Policy for more information
We do not offer refunds on custom orders unless the item is defective. Please make sure to confirm all customization details before placing your order.
Production & Delivery
Order Preparation: Typically takes 2-4 days which can extend up to 8-10 days during peak periods.
Local Delivery (Qatar): 2-4 days after preparation
GCC Delivery: 3-5 days after the order is ready.
International Delivery: 3-7 days after the order is ready.
We use Aramex and DHL Express to ensure reliable and efficient delivery.
For expedited service or specific delivery dates, please add a note in the "Add Your Notes or Requests" on your Cart or DM us on Instagram with your order number. We handle these requests promptly at no extra charge.
Payment & Pricing
For the website we accept payments through SkipCash, which supports major credit cards, Apple Pay, Google Pay, and more, offering a seamless and secure payment experience.
For manual orders through Instagram, we do accept cash on delivery, POS card machine on delivery, bank transfers & online payment links
Yes, we offer discounts for bulk orders. Please contact us at Info@zboxstudio.com or our instagram for a detailed quote based on your specific needs.
Product Care
Wash inside out. Use cold water. Use a gentle cycle. Air dry. Do not iron directly on the graphic.
Spot clean as needed. Avoid machine washing to maintain quality.
Store in a cool. Dry place. Keep the bottle tightly sealed. Avoid sunlight and heat.
Senior Hoodies
To order senior hoodies, contact us directly at Info@zboxstudio.com or DM us on Instagram @zboxstudio.
Yes, senior hoodies can be fully customized. Please reach out to discuss your specific design requirements.
Small Orders: Generally takes 3-5 days.
Large Orders: Typically takes 2-3 weeks depending on the size and customization requirements.
Additional Information
Restocking depends on product availability and demand. Please check our website regularly or subscribe to our newsletter for updates.
Yes, once your order is shipped, you will receive a tracking number to monitor its progress.
You can join our mailing list by signing up on our website to receive updates on new products and special offers.
We use a variety of high-quality materials that are designed to offer comfort, durability, and style.
Yes, gift cards are available and can be purchased on our website. They make perfect gifts for any occasion.
We are open to collaborations that align with our brand’s values. If you’re interested, please contact us at Info@zboxstudio.com
Yes, we can customize products for groups, events, or corporate orders. Contact us to discuss your specific needs.
Got more questions? Let us know!